What we collect, and what we do with it.

The short version

• We collect your email address when you give it to us, and your first name if you add it.
• We use it to send what you asked for and to email you about The Family OS. Every one of those emails has an unsubscribe link.
• We do not sell your information.
• The shortcuts run on your iPhone. They do not send your calendar, reminders, messages, photos or email to us.
• To see or delete what we have, email hello@thefamilyos.net.

What we collect

What you type into a form. Your email address, and your first name where the form asks for it. The forms are on the free automations library, the quiz, the free template and checklist pages, the planners, the waitlist page, and the checkout pages.

Your quiz answers. If you take the quiz, we save your answers and your score with your email address, so the emails that follow match your result.

Your orders. Payments are handled by Stripe. We receive your name, your email address, what you bought and what you paid. We never see or store your card number.

What you add to a shared planner. The Thanksgiving planner and the event planner save what you and your guests type in: names, dishes, foods to avoid, notes, and an address if you add one. Anyone with the planner link can see it. Planner details are deleted on their own 90 days after the planner is made or 30 days after the event date, whichever is later.

What you tell us before a one-on-one setup. The short form before a call asks about your household, such as how many people have a phone and which calendar you use. We use it to prepare for your call.

Email you send us. If you write to hello@thefamilyos.net, we keep the conversation so we can help you.

Visits to the site. Our server keeps a count of which pages are opened, with the page that linked to them and the type of browser. Your name and your IP address are not saved with that count.

Cookies and tracking

The site uses a small number of cookies and browser storage:

• Ours. One remembers that you already gave your email, so the free library stays open for you. One remembers the email you bought with, so buyer pages open for you.
• Google Analytics and Google Tag Manager. These tell us how many people visit and which pages they read.
• The Meta Pixel. This tells Meta which pages you opened on our site, so we can see whether our Instagram and Facebook posts and ads lead to visits and orders.

You can block cookies in your browser settings, and the site will still work. The free library may ask for your email again.

What we use it for

• To send the thing you asked for: the free library, a template, your quiz result, or your order.
• To email you about new automations and about what we sell.
• To answer you when you write to us, and to fix an order that did not arrive.
• To understand which pages and posts are useful, so we make more of those.

Who else handles it

We do not sell your information, and we do not share it with anyone for their own marketing. These companies process it for us so the site can run:

• Stripe, for payments.
• Postmark, for sending email.
• Neon and Render, where the site and its database are hosted.
• Google and Meta, for the measurement described above.
• Zoom, for one-on-one setup calls.

We would also share information if the law required us to.

What the shortcuts can see

The shortcuts and automations are files you add to the Shortcuts app on your own iPhone. They read your calendar, reminders, photos or messages on your phone, and they send texts from your phone. None of that passes through The Family OS, and we cannot see it.

A few shortcuts use Apple Intelligence, or the ChatGPT or Claude app if you choose that version. What those shortcuts read is handled by Apple, OpenAI or Anthropic under your own account with them, not by us.

How long we keep it

We keep your email address and your order history until you ask us to delete them. If you unsubscribe, we stop emailing you and keep the address on a do not email list, so it is not added again by mistake. Order records are kept as long as tax rules require.

Your choices

• Unsubscribe. Use the link at the bottom of any email from us. Emails about an order you placed still arrive, because they carry your files.
• See, correct or delete. Email hello@thefamilyos.net from the address in question and say what you want. We will do it and write back.

Depending on where you live, the law may give you specific rights over your information. The same email address is how you use them.

Children

The Family OS is written for adults who run a household. The site is not meant for children under 13 and we do not knowingly collect information from them. If you believe a child has given us an email address, write to us and we will delete it.

Changes to this page

If what we collect or how we use it changes, we will update this page and change the date at the top.

Contact

Email hello@thefamilyos.net. Cassie reads these herself.